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This study evaluates the impact and effectiveness of advanced practice nurses (APNs) at City Polyclinic No. 6 in Almaty, focusing on improving the quality of medical services. The research involved a patient satisfaction survey to assess the quality of care provided by APNs operating independently.

Authors:

Tokayev R.M., Kambarova G.A., Yermukhanova L.S.

Place of work:

  • Marat Ospanov West Kazakhstan Medical University, Aktobe, Kazakhstan
  • City Polyclinic №6, Almaty, Kazakhstan

    • Reference link :

    Tokayev R.M., Kambarova G.A., Yermukhanova L.S.. Assessment of the Impact and Effectiveness of Advanced Practice Nurses on the Quality of Medical Services at the Family Health Center.

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    Abstract. This study evaluates the impact and effectiveness of advanced practice nurses (APNs) at City Polyclinic No. 6 in Almaty, focusing on improving the quality of medical services. The research involved a patient satisfaction survey to assess the quality of care provided by APNs operating independently.
    Keywords. Advanced nursing practice, nurse practitioners, nursing care, modern nursing models, healthcare quality.
    Purpose. To comprehensively assess the effectiveness of advanced practice nurses at the Family Health Center in improving patient care.
    Methods. The study utilized a combination of statistical data analysis from City Polyclinic No. 6 for 2024 and a socio-hygienic analysis. Data were collected for two periods: from October 1, 2023, to December 1, 2023, and from January 1, 2024, to March 1, 2024.
    Results. The statistical analysis revealed a significant increase in the number of patients receiving care from the four advanced practice nurses. The number of independent consultations provided by these nurses tripled, rising from 43% in October 2023 to 67% in March 2024 (p < 0.05). Additionally, a patient satisfaction survey showed that 94% of respondents were satisfied with the services provided by the APNs. However, 71.67% attributed dissatisfaction to technical issues (such as the Damumed program), while 23.33% cited a high patient load as a challenge.
    Conclusion. This study highlights the significant positive impact of advanced practice nurses on patient satisfaction and healthcare quality, particularly in independent practice settings. These findings are increasingly relevant given the current strain on doctors in polyclinics.

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    Tokayev R.M. - https://orcid.org/0009-0003-9945-7165

    Kambarova G.A. - https://orcid.org/0009-0004-6397-5638

    Yermukhanova L.S. - https://orcid.org/0000-0002-4073-0070

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